To get a RutoWallet virtual credit card, users must complete KYC verification. KYC verification is mandatory for card access.
KYC is not required for basic wallet access, but it is required before a user can create, purchase, or use a virtual card.
Why KYC Is Required for Cards
Virtual card services may require identity verification because of legal, regulatory, issuer, and card network requirements across different countries and regions.
In some cases, RutoWallet may be required to provide verified user information if requested under applicable local laws, regulatory obligations, issuer requirements, or compliance processes.
KYC also helps RutoWallet reduce fraudulent activity, prevent misuse of card services, protect users, and maintain a safer financial ecosystem.
KYC Provider
RutoWallet uses an approved third-party identity verification provider for KYC verification.
The provider supplies the secure verification process used to collect and verify required user information. During verification, users may be asked to provide personal information, email or phone verification, identity documents, selfie or liveness checks, and other information required for the review.
When KYC May Be Required
KYC is mandatory when a user wants to access virtual card services.
Users may also be required to complete KYC in certain security-related situations. For example, if RutoWallet detects that an account may be compromised and places the account into a rescue or restricted state, the user may need to verify their identity before full access is restored.
KYC may be required for:
- Creating or purchasing a virtual card
- Accessing card-related features
- Recovering or restoring access to a protected account
- Completing selected high-security or compliance-related actions
How to Complete KYC Verification
Users can start KYC verification from the RutoWallet app.
Verification may be available from:
- The Settings section
- The Card section
- The card creation or card purchase flow
When a user tries to generate a virtual card for the first time, RutoWallet will check whether KYC verification has been completed. If KYC is not completed, the app will ask the user to complete verification before continuing.
When the user selects the verification option, RutoWallet may redirect the user to the approved provider's secure verification flow. The user must complete the required steps through that flow.
Information Required for Verification
During KYC verification, users may need to provide:
- Personal information
- Email verification
- Phone number verification
- Identity information, selfie or liveness checks, or documents required by the verification provider
- Additional details requested during the verification process
The exact information required may depend on the user's country, card availability, compliance requirements, and verification result.
Verification Time
The verification process is designed to be simple and fast.
In most cases, verification can be completed within a few minutes. Once the user is verified, they can continue the virtual card purchase or card creation process.
Important Note
KYC is required for virtual card access, but it is not mandatory for basic wallet usage.
Users can use RutoWallet's basic custodial wallet features without completing KYC, unless additional verification is required for security, recovery, compliance, or risk-control reasons.