What is RutoWallet?
RutoWallet is a custodial cryptocurrency wallet that allows users to store, receive, send, withdraw, convert, and spend supported digital assets through a simple account-based system.
Is RutoWallet a Web3 wallet?
No. RutoWallet is not a Web3 wallet.
RutoWallet is a custodial wallet. This means users do not need to manage private keys or seed phrases manually. Users can access their wallet through their RutoWallet account using supported login methods.
Do I need to manage my private key?
No. Users do not need to manage private keys directly.
Since RutoWallet is a custodial wallet, users only need to make sure they maintain access to their registered email, Google account, or Apple account connected to RutoWallet.
How can I create a RutoWallet account?
Users can create a RutoWallet account using:
- Google login
- Apple login
During account setup, users may be required to create a password and verify their account information.
Is KYC required to access the wallet?
No. KYC is not required for basic wallet access.
Users can create and access a RutoWallet account without completing KYC. However, RutoWallet may request additional verification for selected actions if required for security, compliance, or risk-control purposes.
Can I use RutoWallet in any country?
RutoWallet is designed to be accessible globally, and there is no general country restriction for wallet usage.
However, availability of certain features may depend on service support, compliance requirements, card availability, network availability, or local conditions.
Is there any fee for sending money to another RutoWallet user?
No. Sending funds from one RutoWallet user to another RutoWallet user is free.
There is no platform fee for internal user-to-user transfers.
Is there any fee for withdrawing funds outside RutoWallet?
Yes. Fees apply when users withdraw funds outside the RutoWallet ecosystem to an external blockchain wallet.
Withdrawal fees may include:
- Blockchain gas or network fees
- RutoWallet system usage fees
These fees are percentage-based or calculated according to the transaction and network conditions. The exact fee will be shown before the user confirms the withdrawal.
Are there hidden fees?
No. RutoWallet does not apply hidden fees.
Before a withdrawal or supported transaction is confirmed, the user will be able to review the applicable fee details.
How are gas fees paid?
When a user withdraws funds, the required fees are deducted from the same currency being withdrawn where supported.
RutoWallet handles the blockchain payment process from its side, while the user sees the applicable fee before confirming the withdrawal.
What happens if I send funds using an unsupported network or wrong token combination?
Funds may be permanently lost.
Users must always confirm that they are using the correct token and blockchain network combination before making a deposit or withdrawal. Sending funds through an unsupported network, wrong blockchain, or wrong token combination may result in loss of funds that may not be recoverable.
How does RutoWallet Convert work?
RutoWallet's Convert feature allows users to convert one supported cryptocurrency into another supported cryptocurrency.
The conversion works similarly to a swap and is processed using supported liquidity routes.
Where does the conversion price come from?
Conversion pricing is provided through PancakeSwap.
The conversion rate, estimated received amount, and swap-related pricing are determined by PancakeSwap and market conditions at the time of conversion.
Does RutoWallet charge extra fees for conversion?
RutoWallet does not charge an additional system fee for the Convert feature.
Any swap-related cost required by PancakeSwap is passed directly to the user.
Why can the final converted amount be different from the estimated amount?
Cryptocurrency prices can change quickly.
Before confirming a conversion, RutoWallet shows an estimated amount. The final received amount may be slightly different because of market movement, liquidity changes, or swap execution conditions.
Can I use converted funds like normal wallet balance?
Yes. After conversion is completed, the converted funds are added to the user's RutoWallet balance.
Users can use those funds like other supported wallet balances, including sending, withdrawing, holding, or using them for supported card-related actions.
Does RutoWallet support all cryptocurrencies?
No. RutoWallet supports selected cryptocurrencies and blockchain networks.
RutoWallet is actively working to support more tokens, but every token must go through review before being added. Unsupported or high-risk tokens may not be accepted.
Can I request support for a new token?
Yes. Users can request support for a preferred token through the official token whitelisting form.
The RutoWallet team may review the request based on security, reliability, demand, and compatibility.
What should I do if I lose access to my account?
Users should use the available account recovery process.
Because RutoWallet is a custodial wallet, account recovery may be possible through verification steps such as email verification, password reset, or additional account ownership checks.
Why may a transaction be blocked or cancelled?
RutoWallet may block, cancel, or delay a transaction if the system detects suspicious, high-risk, or potentially harmful activity.
This applies to internal transfers and blockchain withdrawals. These checks are designed to help protect users and reduce the risk of fraud, scams, or unauthorized activity.
Do I need to keep access to my email or social login account?
Yes. Users should always maintain access to the email, Google account, or Apple account connected to RutoWallet.
These accounts may be used for login, verification, account recovery, new-device confirmation, and security-related actions.